Question 1

How do I register on tg99?

Accepted Answer

Account Signing up with tg99 is quick and simple. On the registration page (/register) and provide your name, mobile number, email address, and date of birth. Create a password, then verify your account using the OTP sent to your mobile. The entire process takes just 3 minutes. Please note that you must be 18 years of age or older. Was this helpful? Yes No

Question 2

Can a person open more than one tg99 account?

Accepted Answer

Account No. tg99's policy allows each person to hold only one account. If multiple accounts are found sharing the same mobile number, email address, or banking details, all associated accounts may be suspended or permanently closed. Was this helpful? Yes No

Question 3

Why is KYC verification required, and how do I complete it?

Accepted Answer

Account KYC (Know Your Customer) verification is required to secure your account and process withdrawals. Upload a photo of your National ID (NID) or passport. Verification is usually completed within 24 hours. Withdrawals may be restricted without KYC. Was this helpful? Yes No

Question 4

Can I update my account information?

Accepted Answer

Account Yes, your password and email can be updated at any time. However, your name and date of birth cannot be changed after KYC verification. To change your mobile number, contact support and complete identity verification. Was this helpful? Yes No

Question 5

How do I close or delete my tg99 account?

Accepted Answer

Account To close your account, email support@tg99.ws. Please ensure your balance is zero before submitting the request. Account data is retained for 30 days after deletion. For self-exclusion, Responsible Gaming View the page. Was this helpful? Yes No

Question 6

What should I do if I've forgotten my password?

Accepted Answer

Account On the Login page Click the "Forgot Password?" button. An OTP will be sent to your registered mobile number. Enter the OTP and set a new password. The whole process takes about 2 minutes. Was this helpful? Yes No

Question 7

Why has my tg99 account been locked or suspended?

Accepted Answer

Account Your account may be temporarily locked due to repeated incorrect password attempts, unusual activity, rule violations, or incomplete KYC verification. Contact support and verify your identity to resolve the issue. Most cases are resolved within 24–48 hours. Was this helpful? Yes No

Question 8

Where do I enter my referral code?

Accepted Answer

Account During registration, enter your code in the "Referral Code" field on the password step. Both you and your friend will receive a bonus when a referral code is used. Referral codes cannot be added after registration is complete. Was this helpful? Yes No

Question 9

How do I make a deposit on tg99?

Accepted Answer

Payment Log in and click the "Deposit" button. Select your preferred payment method — bKash, Nagad, Rocket, or Bank Transfer. Enter the amount and complete the payment as prompted. The minimum deposit is ৳200. Funds are typically credited to your account within 3–5 minutes. Was this helpful? Yes No

Question 10

How long does a withdrawal take?

Accepted Answer

Payment Withdrawals to bKash and Nagad are typically processed within 5–15 minutes. Bank transfers may take 1–2 business days. Having your KYC verified speeds up the process. The minimum withdrawal amount is ৳500. Was this helpful? Yes No

Question 11

What are the deposit and withdrawal limits?

Accepted Answer

Payment Minimum deposit is ৳200, with a maximum of ৳50,000 per transaction. Minimum withdrawal is ৳500, with a daily maximum of ৳3,00,000. Higher limits apply for VIP members. Was this helpful? Yes No

Question 12

I made a deposit but it's not showing in my balance — what should I do?

Accepted Answer

Payment Contact support with your payment transaction ID. In most cases, waiting 15–30 minutes resolves the issue. If it still hasn't appeared, email support@tg99.ws with a screenshot. Was this helpful? Yes No

Question 13

Can I make payments with cryptocurrency on tg99?

Accepted Answer

Payment Yes, tg99 supports several cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), and USDT. Crypto payments typically take 10–30 minutes to process due to blockchain confirmation. Was this helpful? Yes No

Question 14

Are there any fees for deposits or withdrawals?

Accepted Answer

Payment tg99 charges no fees for deposits via bKash, Nagad, or Rocket. Withdrawals are also generally free. However, network fees may apply for bank transfers and crypto transactions. Was this helpful? Yes No

Question 15

Why was my withdrawal cancelled or rejected?

Accepted Answer

Payment Common reasons include: incomplete KYC verification, unmet bonus wagering requirements, or a mismatch between your account details and payment method name. Contact support for a detailed explanation. Was this helpful? Yes No

Question 16

What currency does tg99 use for transactions?

Accepted Answer

Payment BDT (Bangladeshi Taka) is the primary currency. USD and select cryptocurrencies are also supported. You can choose your preferred currency during registration. Was this helpful? Yes No

Question 17

Where can I find proof of my deposit?

Accepted Answer

Payment Log in and go to Account > Transaction History to view full details of all your deposits and withdrawals. A reference number is saved for every transaction. Was this helpful? Yes No

Question 18

Can loyalty points be converted to cash?

Accepted Answer

Payment Yes. Every 100 points = ৳10. Redeem your points on the Account > Rewards page. Redeemed amounts are added directly to your main balance and are fully withdrawable. Was this helpful? Yes No

Question 19

How do I claim the 150% welcome bonus?

Accepted Answer

Bonus Your 150% bonus is applied automatically on your first deposit after registration — no separate request or code needed. For example, a ৳1,000 deposit earns you ৳1,500 in bonus funds. The maximum bonus is ৳15,000. Was this helpful? Yes No

Question 20

What are the wagering requirements for bonuses?

Accepted Answer

Bonus The wagering requirement for the Welcome Bonus is the bonus amount × 15. For example, if you receive a ৳1,500 bonus, you'll need to wager ৳22,500 before the bonus balance becomes withdrawable. On the Bonus page View details. Was this helpful? Yes No

Question 21

How do I get and use Free Bets?

Accepted Answer

Bonus Free Bets are awarded through special promotions, daily login rewards, or ahead of featured matches. To use a Free Bet, select the "Use Free Bet" option on your bet slip. Any winnings from a Free Bet are withdrawable. Was this helpful? Yes No

Question 22

Does tg99 offer cashback?

Accepted Answer

Bonus Yes. With the weekly cashback offer, you'll get back a portion of your losses. Cashback from the previous week is typically credited to your account on Monday mornings. The cashback rate varies depending on your VIP tier. Was this helpful? Yes No

Question 23

How does tg99's VIP program work?

Accepted Answer

Bonus tg99 has 5 VIP tiers: Bronze, Silver, Gold, Platinum, and Diamond. You earn points with every bet placed, and your tier advances as your points grow. Higher tiers come with greater cashback, higher withdrawal limits, and exclusive offers. Was this helpful? Yes No

Question 24

How long does a bonus last?

Accepted Answer

Bonus Wagering requirements for the Welcome Bonus must be met within 30 days of activation. Free Bets are typically valid for 7 days. Cashback expires if not used within 3 days. Was this helpful? Yes No

Question 25

Do I get a bonus on every deposit?

Accepted Answer

Bonus After your first deposit, you'll have access to regular reload bonus offers — with one available every week. Check the promotions page for currently active offers. Was this helpful? Yes No

Question 26

Can I opt out of a bonus if I don't want it?

Accepted Answer

Bonus Yes. If you contact support after a bonus is activated but before any wagering begins, the bonus can be cancelled. Please note that cancelling will also forfeit the bonus funds. Was this helpful? Yes No

Question 27

How do I place my first bet on tg99?

Accepted Answer

Betting Log in and go to the Sports section. Select your preferred sport and match. Choose a market (e.g. Match Winner). Enter your stake on the bet slip and click "Place Bet". On the Bets page More detailed guides are available. Was this helpful? Yes No

Question 28

What is Live Betting and how does it work?

Accepted Answer

Betting Live Betting lets you place bets while a match is in progress. On tg99, odds continue to update after kick-off. Go to the Live tab to view ongoing matches and bet at real-time odds. Act quickly — odds can change in an instant. Was this helpful? Yes No

Question 29

Can a bet be cancelled after it's placed?

Accepted Answer

Betting Confirmed bets generally cannot be cancelled. However, some matches offer a "Cash Out" option, which lets you settle your bet at its current value before the match ends. If a match is cancelled, your stake is automatically refunded. Was this helpful? Yes No

Question 30

What odds formats are available on tg99?

Accepted Answer

Betting tg99 supports all major odds formats — Decimal (1.85), Fractional (4/5), and American (-125). You can select your preferred format from the Settings menu. Was this helpful? Yes No

Question 31

What is a parlay bet and how do I place one?

Accepted Answer

Betting A parlay combines multiple bets into one. If all selections win, the odds are multiplied together for a much larger payout. Simply add multiple selections to your bet slip and a parlay will be created automatically. Was this helpful? Yes No

Question 32

What is the maximum stake allowed on a single bet?

Accepted Answer

Betting The minimum bet is ৳20. Maximum bet limits vary by match, market, and VIP tier — typically ranging from ৳5,000 to ৳50,000. For higher limits, please contact VIP support. Was this helpful? Yes No

Question 33

What happens to my bet if a match is cancelled or postponed?

Accepted Answer

Betting If a match is completely cancelled, all bets are refunded. The same applies if a postponed match does not take place within the specified timeframe. For partially played matches, the result is determined in accordance with tg99's rules. Was this helpful? Yes No

Question 34

What are Virtual Sports?

Accepted Answer

Betting Virtual Sports are computer-generated simulations of cricket, football, and horse racing. They run 24/7, with a new match every 3–5 minutes. You can place bets on them just like Live Betting. Was this helpful? Yes No

Question 35

Is my personal information safe with tg99?

Accepted Answer

Security Yes. tg99 uses 256-bit SSL encryption to keep all data secure. Your personal information is never sold to third parties. For more details, Privacy Policy read here. Was this helpful? Yes No

Question 36

How do I enable two-factor authentication (2FA)?

Accepted Answer

Security Go to Settings > Security > Two-Factor Authentication to set up mobile OTP or Google Authenticator. Once enabled, an additional verification code will be required each time you log in. This is the most effective way to protect your account. Was this helpful? Yes No

Question 37

What should I do if I notice suspicious activity on my account?

Accepted Answer

Security Change your password immediately and log out of all active sessions. Notify us at support@tg99.ws. tg99 will promptly investigate and secure your account. Avoid logging in from unfamiliar devices. Was this helpful? Yes No

Question 38

Does tg99 collect cookies and user data?

Accepted Answer

Security Yes, a limited number of cookies are used to improve the service. However, no sensitive financial information is collected. In the Privacy Policy Full details available. Was this helpful? Yes No

Question 39

What should I do if I come across a fake website or message impersonating tg99?

Accepted Answer

Security Always access tg99 through the official tg99.ws domain only. tg99 will never ask for your password or OTP via message. If you receive any suspicious messages, report them to support@tg99.ws. Do not share your information with anyone outside official channels. Was this helpful? Yes No

Question 40

Is tg99 licensed and legitimate?

Accepted Answer

Security tg99 operates under an international gaming licence. We uphold fair gaming principles, responsible gaming practices, and international security standards. About Us Full details are on the page. Was this helpful? Yes No

Question 41

Which sports can I bet on at tg99?

Accepted Answer

Games tg99 offers betting on over 30 sports, including cricket, football, tennis, badminton, kabaddi, hockey, basketball, and volleyball. eSports and Virtual Sports are available too. Was this helpful? Yes No

Question 42

How does Live Casino work?

Accepted Answer

Games Live Casino lets you play with real dealers in real time. Choose from live roulette, blackjack, baccarat, and various game shows — all streamed via live video. Was this helpful? Yes No

Question 43

Are the games on tg99 fair?

Accepted Answer

Games Yes. All games on tg99 use certified RNG (Random Number Generator) technology, audited by independent third parties. Results are entirely random and cannot be predicted. Was this helpful? Yes No

Question 44

Where can I find new games?

Accepted Answer

Games On the New Games page Check out the latest games added to the platform. New slots, table games, and Live Casino titles are added every week. Was this helpful? Yes No

Question 45

Is there an option to play for free?

Accepted Answer

Games Demo mode is available on most slot games and can be played without logging in. Demo mode is not available for Live Casino or Sports Betting, but you can use bonus funds to play with reduced risk. Was this helpful? Yes No

Question 46

How do I set a deposit limit?

Accepted Answer

Responsible Go to Settings > Responsible Gaming > Deposit Limit to set your daily/weekly/monthly limits. Reductions take effect immediately. For more details, Responsible Gaming View the page. Was this helpful? Yes No

Question 47

How do I set up self-exclusion?

Accepted Answer

Responsible Contact support or email support@tg99.ws and specify your preferred self-exclusion period. You can choose anywhere from 6 months to 5 years. Your account will be closed within 1 hour. Was this helpful? Yes No

Question 48

What should I do if I think I have a betting problem?

Accepted Answer

Responsible If you feel that betting is affecting your life or relationships, reach out to tg99 right away. Our support team provides free assistance. You can use the cooling-off or self-exclusion options at any time. Was this helpful? Yes No

TG99 FAQ – All Your
Answers right here

Most Frequently Asked Questions

Still have questions?

Beyond the FAQ, We're Here for You

Got your answers? Start playing now!

TG99 FAQ – All YourAnswers right here