1 Introduction & Scope
Tg99 (https://tg99.ws) is a trusted online betting platform in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy explains how tg99 collects, uses, stores, and protects your personal information.
This policy applies to tg99's website, mobile platform, and all digital services. By creating an account or using any tg99 service, you automatically agree to this policy.
In plain terms: We only collect information that is necessary to provide you with the best possible service. Nothing extra is collected, and no data is ever sold.
2 Information We Collect
Tg99 may collect the following types of information. The data types and their purposes are clearly outlined below:
| Data type |
Example |
Reason for collection |
| Identity Information |
Name, date of birth, NID |
KYC Verification |
| Contact information |
Email, phone number |
Account & notifications |
| Financial Information |
Mobile number (bKash/Nagad) |
Payment processing |
| Device Information |
IP Address, Browser |
Security & Fraud Prevention |
| Activity Data |
Betting History, Login Logs |
Service Improvement & Dispute Resolution |
We never collect No: Card numbers, mobile banking PINs, passwords (in plain text), or any sensitive information without your consent.
3 Purpose of data collection
Tg99 uses your information for the following purposes:
- Account Management: To handle registration, login, identity verification, and account security.
- Payment processing: To securely process deposits and withdrawals and to prevent fraud.
- Legal Obligation: To comply with international gaming licence requirements and anti-money laundering laws.
- Service improvement: To better understand how you use the platform and make it more intuitive and effective.
- Customer support: To resolve your issues quickly and provide you with the right support.
- Promotional communications: To notify you of new bonuses or offers (you can opt out at any time).
Don't want marketing emails? You can opt out of promotional emails at any time from your account settings. However, important account-related notifications cannot be turned off.
4 Data sharing policy
Tg99 never sells your data. However, information may be shared in the following limited circumstances:
- Payment Processor: Minimum required information to process payments via bKash, Nagad, and Rocket.
- Law enforcement agencies: With authorities when required by legal order or investigation.
- Security Provider: Third-party security tools used to detect and prevent fraud.
- Business Succession: In the event of a company acquisition or merger, users will be notified in advance.
Before sharing your data with any third party, tg99 ensures they adhere to data protection standards as strict as our own.
5 Cookie Policy
Tg99 uses cookies on its website. Cookies are small data files stored in your browser. The different types of cookies and their purposes are outlined below:
| Cookie Type |
Purpose |
Duration |
Type |
| Session Cookies |
Maintaining login sessions |
Until browser is closed |
Required |
| Security Cookies |
Fraud & Bot Prevention |
30 Days |
Required |
| Preference Cookies |
Remembering Language & Theme Preferences |
1 year |
Optional |
| Analytics Cookies |
Site Performance Monitoring |
6 Months |
Optional |
Optional cookies can be disabled from your browser settings. However, disabling essential cookies may prevent certain tg99 features from functioning correctly.
6 Data Retention Period
Tg99 does not retain your data beyond what is necessary. Data is stored in accordance with the following policy:
- Active Account: Data is retained for as long as your account remains active.
- Closed Accounts: Financial records are typically retained for up to 5 years to meet legal obligations.
- Transaction Records: Up to 7 years under anti-money laundering laws.
- Customer Support Chat: Deleted 1 year after the issue is resolved.
- Marketing Data: Deleted within 30 days of opting out.
Want to delete your data? Email us at support@tg99.ws. Unless subject to a legal obligation, your data will be deleted within 30 days.
7 Security measures
Tg99 uses industry-standard security technologies to protect your data:
- SSL/TLS encryption: All data transmissions are secured with 256-bit encryption.
- Two-Factor Authentication (2FA): An added layer of security for your account.
- Firewall Protection: Advanced firewall protection against DDoS attacks and hacking attempts.
- Restricted Access: tg99 staff can only access specific data strictly on a need-to-know basis.
- Regular Audits: Third-party cybersecurity audit conducted every six months.
- Encrypted storage: All sensitive data stored on our servers is encrypted.
If a security breach is detected, tg99 will notify affected users within 72 hours and take all necessary action.
8 Your Data Rights
As a tg99 user, you have the following rights over your personal data:
Right to access
You can find out exactly what information tg99 holds about you at any time.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to erasure
You can request deletion of your data, provided there is no legal obligation requiring us to retain it.
Right to Object
You can object to marketing or specific data processing activities.
Right to portability
Download your data in a machine-readable format.
Right to Restrict Processing
Under certain circumstances, you may temporarily restrict the processing of your data.
To exercise any of these rights, email us at support@tg99.ws. We will respond within 30 days.
9 Minor Protection
Tg99 strictly prohibits the use of its services by anyone under the age of 18. No data is collected or processed from minors.
If a minor is suspected of using tg99, the account will be immediately suspended and all associated data deleted. If a parent or guardian discovers their child is using tg99, please contact us at support@tg99.ws.
tg99 encourages the use of parental control tools to protect minors. For more information, please visit our Responsible Gaming page.
10 Policy changes
Tg99 reserves the right to update this Privacy Policy as needed. How you are notified depends on the nature of the change:
- Minor Changes: Only the date on this page will be updated.
- Major Changes: A message will be sent to your registered email address and a notification will be displayed on the platform.
- Material Changes: Users will be notified at least 30 days in advance and their consent will be obtained.
Continued use of tg99 after any changes have been made will be considered acceptance of the updated policy.
11 Contact & complaints
For any questions, requests, or complaints regarding your privacy, please get in touch with us:
tg99 Data Privacy Team
Email: privacy@tg99.ws
General support: support@tg99.ws
Response time: within 48 hours maximum (on business days)
If you are unsatisfied with our response, you have the right to lodge a complaint with the data protection authority in your country.